Frequently Asked Questions

Everything you need to know about our Business Services.

General Business Solutions & Consultation

What types of businesses can benefit from Jump.ca's Business Services?

Jump.ca supports businesses of all sizes, from small to medium-sized businesses (SMBs) to large enterprises. We understand the unique challenges faced by Saskatchewan businesses and offer tailored solutions in wireless/cellular phones, data devices, VoIP, internet, security, and cybersecurity.

Do you offer customized solutions for different industries?

Absolutely! We work with agriculture, retail, construction, and more. Our team tailors solutions to your specific business needs to help you stay competitive and grow.

How can Jump.ca help my business reduce costs and improve efficiency?

We streamline operations, optimize wireless plans, offer managed services, and improve security—all to boost your bottom line and productivity.

How do I get in touch with a Jump.ca consultant?

Visit our website or contact our customer support team to book a consultation. We're here to help.

Wireless Services & Device Management

What wireless plans and devices do you offer for businesses?

We offer voice and data plans, smartphones, tablets, and data-only devices in partnership with SaskTel.

Can Jump.ca support small and large wireless needs?

Absolutely. We scale with your needs and offer lifecycle management to keep your tech fresh and reliable.

How do I manage multiple wireless lines?

We provide tools and a support team to help with bulk orders, upgrades, and tracking usage.

What is your device lifecycle management program?

We handle procurement, setup, support, repairs, and upgrades to keep your team productive.

How does upgrading devices work?

We offer 2-year upgrades and help you negotiate corporate contracts (2–5 years) with SaskTel for the best deals.

Internet & Connectivity

What internet services do you offer?

High-speed fiber, wireless internet, and IoT connectivity, even in rural areas.

How fast is your internet?

Up to 1 Gbps—ideal for video calls, cloud work, and more.

Do you offer fiber-optic internet?

Yes, through SaskTel. Fiber offers the best speeds and reliability.

Do you help with internet setup?

Yes, we coordinate installation and provide ongoing support.

Security & Cybersecurity Solutions

What security solutions do you offer?

We offer physical security (cameras, access control) and cybersecurity (threat detection, firewalls, training).

Do you support secure remote work?

Yes, with VPNs, secure Wi-Fi, SD-WAN, and endpoint protection.

What’s included in physical security?

Surveillance systems, access control, alarm monitoring, and remote viewing.

Can your services integrate with our systems?

Yes! We work with your IT team to integrate security seamlessly.

What cybersecurity services do you provide?

Threat detection, vulnerability scans, firewalls, endpoint security, and employee training.

How can you protect us from cyber threats?

With layered security, proactive monitoring, and mitigation strategies from SaskTel's enterprise tools.

What can we do to prevent data breaches?

Use strong passwords, encryption, keep software updated, and train employees on cyber hygiene.

Do you offer employee cybersecurity training?

Yes. We help your team spot phishing and secure sensitive data.

VoIP & Phone Systems

What types of phone systems do you offer?

Landlines and VoIP, scalable for growing businesses.

Can we integrate our current phone systems?

Yes, we support migrations and hybrids with minimal disruption.

What are the benefits of VoIP?

Lower cost, better call quality, scalability, voicemail-to-email, and more.

Do you offer call routing support?

Yes—auto-attendants, call forwarding, and voicemail setup included.

Support, Pricing & Contracts

What kind of support do you provide?

Phone, email, text, chat—and on-site help across Saskatchewan.

Do you provide on-site support?

Yes! Installations, troubleshooting, training—we got you covered.

How do I get help if something breaks?

Call, email, or chat with us—or contact SaskTel after hours at 1-844-SASKTEL.

How do I get a quote?

Contact our sales team. We’ll build a plan that suits your biz and budget.

Do you require long-term contracts?

We’re flexible. Some services have terms, but we work with your needs.

Are there discounts for small or large businesses?

Yes—competitive pricing and promotions to help save you money.

What’s included in your service pricing?

The service, support, setup, and gear (routers, cameras, devices)—all upfront and transparent.
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